Responsible Gaming at cbd99 — Your Safety Is Our Priority
cbd99 believes that gaming should be a source of enjoyment — not a source of stress or addiction. We are committed to protecting every player.
Why Is Responsible Gaming Important?
Online gaming can be an entertaining experience — but in some cases it can become addictive and cause financial or psychological harm. At cbd99 we always want you to play consciously and safely.
Responsible gaming means staying in control of your time and money, not compulsively chasing losses, and setting limits before you play. Our platform provides various tools and resources to help you maintain that control.
If you ever feel that your control over gaming is slipping, contact our support team immediately. We are with you 24/7 on live chat.
⚠️ Remember: Gaming is not a reliable source of income. Only wager money you can afford to lose.
For Players Aged 21 and Above Only
To register and participate in gaming activities at cbd99, you must be at least 21 years of age. Age verification is a mandatory process for us.
- Age is verified at registration
- Underage accounts are closed immediately
- Adults in the household should prevent children from gaining access
- If you suspect something, let us know — we will take action
Our Protection Tools
cbd99 provides these tools to keep you safe — use any of them at any time according to your needs.
Deposit Limits
Set daily, weekly, or monthly deposit limits. Once a limit is set it cannot be increased before the designated period ends — this is a simple way to keep your budget in check. Lowering a limit takes effect immediately.
Session Time Limits and Reality Check
Set session reminders at regular intervals so you know how long you have been playing. These reality check notifications keep you aware and help prevent excessive time spent gaming.
Account Time-Out
If you need a temporary break, suspend your account for anywhere from 24 hours to 6 weeks. During a time-out, logging in or making deposits will not be possible. It is a simple but effective step.
Self-Exclusion
If you want to take a long-term break from gaming, choose self-exclusion — for 6 months, 1 year, or permanently. During the exclusion period your account will be completely inactive and promotional messages will stop.
Gaming History Review
View your complete betting history and records of deposits and withdrawals at any time. Understanding your own patterns is an important part of responsible gaming. Transparency is one of our core principles.
24/7 Support and Guidance
If you have any concerns about gaming, our Bangla-speaking support team is always ready. Contact us via live chat or email — you will receive help without judgment.
How to Set Up Self-Exclusion
If you feel that gaming is having a negative impact on your life, follow these simple steps to activate self-exclusion.
Log In to Your Account
Log in to your account at cbd99 and go to profile settings. Look for the "Responsible Gaming" section there.
Choose the Exclusion Duration
6 months, 1 year, 5 years, or permanent — set the duration according to your needs. A permanent exclusion is very difficult to reverse later.
Confirm
Complete a confirmation step to verify your identity. This ensures that only you are making this decision.
Notify the Support Team
If you are unable to do it from settings, contact us directly via live chat or email at [email protected]. We will complete the exclusion process on your behalf.
Recognising the Signs of Problematic Gaming
If you notice any of these signs in yourself or someone you know, seek help right away:
- Compulsively continuing to play in order to recover lost money
- Using household or bill money for gaming
- Repeatedly failing to stop playing
- Hiding gaming from family or friends
- Losing focus on work or studies because of gaming
- Feeling anxious, restless, or depressed about gaming
- Taking on debt or borrowing money from others for gaming
Healthy Gaming Habits
Following these habits will keep gaming enjoyable at all times:
- Set a budget before playing and stick to it
- Treat gaming as entertainment, not as a source of income
- Take a break from gaming when you are tired or emotionally distressed
- Do not play continuously for longer than a set amount of time
- Keep deposit and time limits in place
- Talk openly with family and friends about gaming
- If you have concerns, seek help right away — there is nothing to be ashamed of
Financial Control and Limits
cbd99's transparent financial policies help prevent overspending.
Minimum Deposit
The minimum deposit across any payment method (bKash, Nagad, Rocket, bank transfer) is just ৳100. This low limit gives you the option to play with small amounts.
Minimum Withdrawal
The minimum withdrawal amount is ৳800. Withdrawal requests generally take 15 minutes to 2 hours to process.
Payment Methods
Deposit and withdraw securely via bKash, Nagad, Rocket, and bank transfer. All transactions are protected with SSL encryption.
Need Help? We Are Here
For any concerns about gaming, self-exclusion requests, setting deposit limits, or time-outs — our Bangla-speaking support team is available 24 hours a day, 7 days a week.
Support available: 7 days a week, 24 hours a day (BST, UTC+6)
Responsible Gaming FAQ
Find answers to common questions about responsible gaming here.
Enjoy cbd99 Safely
Play responsibly and keep gaming a fun part of your entertainment. Explore our range of games and features.