cbd99 Privacy Policy
Your personal information is invaluable to us. This policy describes in detail how cbd99 collects, uses, and protects your information.
1. Introduction and Applicability
This Privacy Policy ("Policy") applies to the cbd99 platform (cbd99.cam) and all its related services. cbd99 operates an online gaming service for users in Bangladesh, and through this policy we aim to clearly explain how your personal information is collected, processed, stored, and protected.
By using the cbd99 website or services, you are agreeing to the terms of this Privacy Policy. If you do not agree with any term of this policy, please refrain from using our services.
Our Commitment: cbd99 places the highest importance on your privacy. We never sell or rent your information to unauthorized third parties.
This policy has been prepared in accordance with the Bangladesh Information and Communication Technology Act and applicable international data protection standards. cbd99 is known as a safe and reliable platform, and all our operations are conducted under fair play principles.
2. What Information We Collect
cbd99 collects various types of information in order to provide its services properly. The different categories of information are listed below:
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID card or passport number (for KYC verification)
- Current address
2.2 Contact Information
- Email address
- Mobile number
2.3 Financial Information
- bKash, Nagad, or Rocket account number (for transaction processing only)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
2.4 Technical Information
- IP address and device identification information
- Browser type and version
- Operating system
- Site usage logs and session data
2.5 Gaming Activity Information
- Game history and betting records
- Bonus and promotion redemption details
- Account login and logout times
3. How We Collect Information
cbd99 collects information through the following methods:
3.1 Information Provided Directly
When you create an account on cbd99, complete KYC verification, deposit or withdraw funds, or contact our customer service team, you are directly providing us with information.
3.2 Automatically Collected Information
Some technical information is collected automatically while you browse our site. This includes data collected from cookies, web beacons, and log files.
3.3 Information Received from Third Parties
For the purposes of identity verification and fraud prevention, we may collect a limited amount of information from trusted third-party services.
cbd99 never collects your information without your permission. Every instance of data collection has a specific legitimate purpose.
4. Purpose of Using Information
cbd99 uses collected information for the following legitimate purposes:
4.1 Account and Service Management
- Creating, verifying, and managing user accounts
- Processing financial transactions (deposits and withdrawals)
- Activating gaming services and bonuses
- Providing customer service
4.2 Security and Compliance
- Detecting and preventing fraud, money laundering, and other illegal activities
- Meeting applicable legal obligations
- Preventing the creation of multiple accounts
- Ensuring age verification (for users aged 21+)
4.3 Service Improvement
- Analyzing user experience to improve services
- Developing new features and products
- Resolving technical issues
4.4 Communication and Marketing
- Sending important account-related notifications
- Informing about promotions and bonus offers (only with your consent)
- Providing information on responsible gaming
6. Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the cbd99 website. Cookies are small text files stored in your browser.
6.1 Essential Cookies
These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, provide security protection, and process payments. Disabling these cookies will prevent the site from working properly.
6.2 Functionality Cookies
These cookies are used to remember your preferences and settings, such as your language preference or gaming settings.
6.3 Analytics Cookies
Statistics are collected to understand how users are using our site. This information is kept in aggregated (anonymized) form and is not used at the individual level.
6.4 Cookie Management
You can delete or disable cookies at any time from your browser settings. However, please note that disabling essential cookies may cause some parts of our service to not work properly.
7. Data Security Measures
cbd99 has adopted industry-standard security measures to protect your information:
7.1 Encryption
Our website uses SSL (Secure Socket Layer) encryption technology. All data transmissions between your browser and our servers are encrypted. Stored sensitive information (such as passwords and financial data) is also kept in encrypted form.
7.2 Access Control
Only authorized personnel can access your information, and only when required for their work. All staff access is logged and regularly reviewed.
7.3 Security Testing
Our systems undergo regular security testing. There are automated mechanisms in place to detect any suspicious activity.
7.4 Response to Data Breaches
If a data breach occurs, we will notify affected users as quickly as possible and take the necessary preventive measures.
While we take the highest security measures, it is not possible to guarantee complete security on the internet. Keep your password confidential and do not share it with others.
8. Data Retention Period
cbd99 retains your information only for as long as it is needed or legally required to be retained.
8.1 Active Account Information
Your information is retained for as long as your account remains active. When you request account closure, we complete verification and begin the process of deleting your information.
8.2 Legal Retention Obligations
Financial transaction records, KYC documents, and certain log files are retained for a defined period due to legal obligations. This period is determined in accordance with applicable law.
8.3 Inactive Accounts
For accounts that have been inactive for an extended period, we reserve the right to notify the user and delete the account and associated information.
9. User Rights
As a user of cbd99, you have the following rights over your own information:
9.1 Right to Access Information
You have the right to know what information cbd99 holds about you. Upon request, we will provide you with a copy of your information.
9.2 Right to Correction
If there are any errors in your information, you can request a correction. We will make the correction promptly once the accurate information is provided.
9.3 Right to Erasure
In certain circumstances, you can request that your information be deleted. However, some information must be retained due to legal obligations.
9.4 Right to Opt Out of Marketing Communications
You can stop receiving promotional emails or notifications at any time. This can be done by clicking the unsubscribe link or by contacting us.
9.5 How to Exercise Your Rights
To exercise any of your rights, contact our customer service team via 24/7 live chat or send an email to [email protected]. We generally respond to requests within 30 business days.
10. Protection of Minors
cbd99 provides services only to individuals aged 21 or older. We do not intentionally collect information from anyone under the age of 21.
Age verification is mandatory at the time of account registration. If we find evidence that a user is under 21, that account will be immediately closed and any collected information will be deleted.
If parents believe their child has created an account on our platform, please contact [email protected] immediately.
11. Changes to the Policy
cbd99 may update this privacy policy from time to time as needed. When changes are made:
- The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
- For significant changes, advance notice will be sent to your registered email.
- If you continue using the service after the changes, you will be considered to have agreed to the new policy.
- If you do not agree with any changes, you will have the option to close your account.
We recommend that you visit this page regularly to stay informed about the latest policy.
12. Contact
If you have any questions, comments, or complaints about this privacy policy, please contact us:
Log in to the site and get instant support 24/7 — speak in Bengali.
For any privacy-related complaints, we will get in touch with you as soon as possible and work to resolve the issue. Our goal is to maintain the highest level of transparency and accountability in protecting your information.
Have more questions?
Our support team is always ready to answer any questions about our privacy policy or data protection.