Frequently Asked Questions
cbd99 FAQ — All Your Questions Answered in One Place
From opening an account to withdrawing money via bKash — find detailed answers to the most common questions from Bangladeshi players here.
Welcome to the cbd99 platform. This FAQ page is designed so that both new and existing players can quickly find the information they need. Account registration, deposits and withdrawals via bKash or Nagad, rules for slots and cricket betting, conditions for the 120% welcome bonus, and responsible gaming — each topic is organized in its own separate section. If you cannot find an answer to your question, our 24/7 Bengali live chat support is always ready.
Group 1
Account and Registration
Answers to questions about opening an account, logging in, and identity verification at cbd99.
To open an account at cbd99, you need an active mobile number, a valid email address, and your National ID card or passport details. The registration process is fully online and takes just a few minutes. Only those aged 21 or above may open an account.
No. Each person is allowed only one account at cbd99. Attempting to open multiple accounts using the same mobile number, the same IP address, or the same ID document may result in those accounts being closed and any deposited funds being forfeited. Use a single account for safe play.
Click the "Forgot Password" option on the cbd99 login page. A verification code will be sent to the mobile number or email you provided during registration. Use the code to set a new password. If you have trouble, contact 24/7 live chat support.
The identity verification (KYC) process keeps players' accounts secure and helps prevent fraud. You may need to submit a photo of your National ID card or passport before making a large withdrawal for the first time. cbd99 stores all information securely and does not share it with third parties.
Yes. cbd99 is a fully mobile-optimized platform. Access it easily through any smartphone browser. On both Android and iOS devices, account login, playing games, depositing, and withdrawing all work smoothly.
Group 2
Deposits and Withdrawals
Answers to all questions about transactions via bKash, Nagad, Rocket, and bank transfer.
Funds deposited via bKash are generally credited to your cbd99 account instantly. If there is a delay for any reason, your balance will update within a few minutes at most. If you have a problem, contact live chat with your transaction reference number.
The minimum deposit at cbd99 is ৳100 — this same limit applies to all payment methods (bKash, Nagad, Rocket, and bank transfer). The minimum withdrawal amount is ৳800. If you have a small balance, make sure you have enough before requesting a withdrawal.
Log in to your account and go to the "Withdraw" option, choose your preferred method (Nagad or Rocket), enter your mobile number and amount, then submit the request. Your money will arrive within 15 minutes to 2 hours. Processing happens within the same timeframe on weekends and holidays too.
cbd99 itself does not charge any additional fees on deposits or withdrawals. However, bKash or Nagad may apply their own transaction charges, which are determined by the respective mobile banking service's policies. Bank transfer fees set by the bank may also apply.
Withdrawal requests generally take between 15 minutes and a maximum of 2 hours to process. Your first withdrawal may take slightly longer due to identity verification. If you have not received your money within the expected time, contact live chat right away.
Yes. cbd99 supports bank transfer. Transfers can be made from major banks in Bangladesh — such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The minimum deposit of ৳100 and minimum withdrawal of ৳800 also apply here.
Group 3
Games and How to Play
Answers to questions about cricket betting, slots, live casino, and playing on mobile.
To bet on BPL or any cricket match at cbd99, you first need to have funds in your account. Go to the "Cricket" section, choose the match you want, and place bets on markets such as match winner, toss result, total runs, or other options. Both pre-match and in-play betting during the match are available.
All slot games at cbd99 are developed by reputable providers and use third-party tested Random Number Generators (RNG), which ensures completely unbiased results. RTP (Return to Player) is an indicator of what percentage of total bets is returned to players on average over the long term — it is a statistical average and can vary from spin to spin.
cbd99 live casino features live dealer games run by Evolution Gaming, Ezugi, and other leading providers — including Live Baccarat, Live Roulette, Live Blackjack, and Andar Bahar. You can enjoy the experience of playing in real time with a real dealer.
Yes. cbd99's platform is built with a mobile-first design. Slots, live casino, sports betting, and all other games run smoothly from any recent browser on an Android or iOS smartphone. A 4G or Wi-Fi connection gives you the best experience for live casino games.
Yes. cbd99 offers detailed betting markets for the T20 World Cup, IPL, BPL, and other international cricket tournaments. You can place bets on in-play betting during matches, series winners, and various player performance markets. Football and kabaddi are also available alongside cricket.
Group 4
Bonuses and Promotions
Answers to questions about the welcome bonus, wagering requirements, and special offers.
After opening a new account, you can receive a 120% bonus on your first deposit, up to a maximum of ৳15,000. For example, if you deposit ৳5,000, you will receive an additional ৳6,000 as a bonus. The bonus is added automatically — no separate code is needed.
The wagering requirement for the welcome bonus is 10x — meaning you must bet 10 times the bonus amount before you can withdraw. For example, if you receive a ৳3,000 bonus, you must place a total of ৳30,000 in bets. The deadline for meeting the conditions is stated on the offer page.
cbd99 VIP program has three tiers — Bronze, Silver, and Gold. You can move up to a higher tier automatically through regular play. At the Bronze tier, weekly cashback is up to 0.3%, at Silver up to 0.5%, and at the Gold tier up to 0.8%.
To withdraw winnings from a bonus, you must first meet the wagering requirement (10x). Once the requirement is met, both your original deposited amount and any winnings become withdrawable. Check the "Bonus" section of your account dashboard to track your progress.
Yes. During various festive seasons including Eid ul-Fitr, Eid ul-Adha, and Pohela Boishakh, cbd99 offers special reload bonuses, free spins, and extra cashback. Visit the offers and promotions page regularly for the latest promotions.
Group 5
Security and Responsible Gaming
Answers to questions about account protection, self-exclusion, and responsible gaming.
cbd99 uses SSL encryption technology, which keeps all your personal and financial information fully secure. Payment information is never shared with third parties. cbd99 always ensures fair play as a safe and reliable platform.
cbd99 strictly verifies age. Only individuals aged 21 or above may create an account and play on the platform. Keeping minors away from gaming is a core commitment of ours.
Self-exclusion is a protection tool through which you can restrict access to your own account for a set period of time. To activate it, contact cbd99 support or visit the responsible gaming page for full details. The account cannot be reactivated during the specified period.
Gaming addiction is a real problem and cbd99 is aware of it. If you or someone close to you is having difficulty controlling gaming, speak to our live chat support. Visit the responsible gaming page to learn more about self-exclusion, deposit limits, or taking a temporary break.
cbd99's support team provides assistance in Bengali 7 days a week, 24 hours a day. Log in to the site and click the live chat button — you will get an immediate response. You can also contact us by email: [email protected]. There is no phone number or WhatsApp number.
Still have questions?
Our Bengali support team is ready 24/7. For immediate assistance with any issue, start a live chat now or log in directly to cbd99.
Log in to cbd99